The Answers toAll Your Questions
All the instructions on the installation and usage will be provided with the KIDSOCLOCK watch. You can also download our user manual from the website.
If you still have any questions please feel free to email us on support@kidsoclock.com.au
or come chat with us on our website
I am having trouble Setting up new watch and understanding the App Features?
Hi we have created a small Guide for customers to setup and trouble shoot Basic issues with KidsOClock GL20 Click Here for Setup Guide
Kidsoclock Gl20 is unable to make or receive calls ?
*Check Software Version*: Ensure your watch is running
software version **AC920_80M_L09_GL20_V1.0.39_20240828** or above
2. *How to Update Software*:
- Go to *Watch Settings*
- Select *Device Info*
- Tap on *Upgrade*
Keep updating till you reach the software mentioned above
Kidsoclock Gl20 is in Airplane mode?
*If Your Kidsoclock Gl20 Watch Goes into Airplane Mode*:
- Open the watch dial pad on the watch
- Dial *#0000*#
- Go to *More* and turn off Airplane Mode.
How to set restrict unknown calls on the app?
Please go to the app and turn restrict unknown calls option on. Please make sure its set to ON.
Where is KIDSOCLOCK located and based?
We are located in Australia and based in Melbourne.
How the KIDSOCLOCK smartwatch works?
KIDSOCLOCK smartwatch requires a nanosim card. It works alongside our mobile app which is fully controlled by parents.
Which Network KidsOClock GL20 Connects to?
KidsOClock has sourced Low Cost sim plans specially for our Australian customers. KidsOClock uses Australia’s trusted mobile network. Using parts of Telstra’s 4G and 3G mobile network, KidsOClock provides a 4G coverage footprint of 97.9% and a combined 3G and 4G coverage footprint of more than 98.8% of the Australian population covering 1.6 million square kilometers.
New Zealand: customers can use any Network Providers like Vodafone, Spark, 2Degrees,Telecom ,Woosh and even MVNOS that use networks of any of the providers.
What sim card is required for the KIDSOCLOCK GL20 smartwatch ?
KIDSOCLOCK GL20 smart watch requires a nanosim card included with the watch for Australian customers. New Zealand customers can use any telecom provider.
Kidsoclock now comes with a free sim card for all our Australian customers. You can check our sim plans for details.
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Are there any lock in contracts or ongoing fees?
There are no lock in contracts or ongoing fees. KidsOClock watches come with prepaid Sim plans. Which can be cancelled or paused any time via customer panel.
Does Your Watch has precise GPS Calculation?
We have received this question from many parents and the answer is YES. KidsOClock watch has upgraded GPS Sensor and it has no issues with precise calculations of your kids Location. If you experience any issues feel free to contact us for a recommended GPS setup using our Smart App.
Is KIDSOCLOCK smartwatch compatible with android and IOS devices?
Our KIDSOCLOCK watch is compatible with all android and IOS devices
Who can voice call my child on the KIDSOCLOCK smartwatch?
Only the contacts saved by the parents in our KIDSOCLOCK mobile app contact list can contact the child
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Can the child call anyone from the KIDSOCLOCK smartwatch?
No your child can only call to the numbers saved in the contact list by the parents
Who can access the KIDSOCLOCK mobile app?
Only the parents can have access to the KIDSOCLOCK mobile app.
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How can i download the KIDSOCLOCK GL20 mobile app?
You can download the app from app store
IOS : KIdsoclock
Android: Kidsoclcock
How can i download the KIDSOCLOCK V1 smartwatch mobile app?
You can go to google playstore or apple store and install app
"Aibeile Plus"
What material is the KIDSOCLOCK smartwatch made of?
The KIDSOCLOCK watch is made from non-toxic silicone, which is harmless to the child and complies with the latest industry standards.
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Is KIDSOCLOCK mobile app free?
Yes our mobile app is totally free.
Is KIDSOCLOCK smartwatch waterproof?
GL20
KidsOClock Gl20 is ip67 water and dust resistant. It can easily take basic water activities like washing hands or rain etc. ip67 is not meant to be use for swimming or submerging in water.
KidsOClock V1
Previous model of KidsOClock is rated ip65. Its only basic level of coverage and most water activities should be avoided.
Note: water damages are not covered by warranty.
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How can i track my child's location?
You can track your child's location through GPS on the map in our mobile app.
Who can check the GPS location of the KIDSOCLOCK smartwatch?
Only parents who have access to the app can track the GPS location of the child.
Does the KIDSOCLOCK smartwatch have the ‘Listen In’ feature where I can automatically answer a call so I can hear the surrounding noise of where my child is?
Yes you can remotely monitor your child through our KIDSOCLOCK smart watch and also take photos.
Can i monitor more than one watch through the same mobile app?
Yes you can monitor more than one watch in the same mobile app.
Where is my KIDSOCLOCK smartwatch dispatched from?
KIDSOCLOCK smartwatch is dispatched from Melbourne.
How do i track my order?
After we have received your payment we will ship your order and provide you with a tracking number.
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Which countries do you deliver to?
We deliver to Australia and New Zealand.
Is it safe to order online on KIDSOCLOCK website?
It is 100% secure to shop online at KIDSOCLOCK online store. Our website is secured by the encryption SSL Certificate .This means that any data you enter into our website, including your name, address, phone number and credit card details are encrypted so that nobody can gain access to that data. We use paypal as our payment method which is 100% secure
I am getting sim card error?
Please make sure you have inserted the sim properly. After inserting the sim in the slot insert it in with plastic small black spatula in the box ,it should make a click sound. Then go to settings and restart the watch
You must restart the watch
The app is showing device is offline?
Please make sure you have turned the Night saving mode off as suggested in the setup instructions and set up the correct time zone.
Can fast charger be used to charge the Watch?
Please note that fast chargers are only suppose to be used for product they are built for. Our USB chargers support 5V1A charging ports and do not support fast charging.