The Answers toAll Your Questions
All the instructions on the installation and usage will be provided with the KIDSOCLOCK watch. You can also download our user manual from the website.
If you still have any questions please feel free to email us on firstname.lastname@example.org
or come chat with us on our website
Where is KIDSOCLOCK located and based?
We are located in Australia and based in Melbourne.
How the KIDSOCLOCK smartwatch works?
KIDSOCLOCK smartwatch requires a nanosim card. It works alongside our mobile app which is fully controlled by parents.
Is KIDSOCLOCK GL20 smartwatch compatible with all Australian and New Zealand 4g networks?
It is compatible with all Australian and New Zealand 4g networks. Telstra, Optus, Vodafone, Spark, 2Degrees,Telecom ,Woosh and even MVNOS that use networks of any of the providers.
What sim card is required for the KIDSOCLOCK GL20 smartwatch ?
KIDSOCLOCK GL20 smart watch requires a nanosim card from your choice of Australian or New Zealnd telecom provider.
Are there any lock in contracts or ongoing fees?
There are no lock in contracts or ongoing fees. Once you have purchased KIDSOCLOCK smartwatch you are free to choose your network provider based on your budget.
Does Your Watch has precise GPS Calculation?
We have received this question from many parents and the answer is YES. KidsOClock watch has upgraded GPS Sensor and it has no issues with precise calculations of your kids Location. If you experience any issues feel free to contact us for a recommended GPS setup using our Smart App.
Is KIDSOCLOCK smartwatch compatible with android and IOS devices?
Our KIDSOCLOCK watch is compatible with all android and IOS devices
Who can call my child on the KIDSOCLOCK smartwatch?
Only the contacts saved by the parents in our KIDSOCLOCK mobile app contact list can contact the child
Can the child call anyone from the KIDSOCLOCK smartwatch?
No your child can only call or send messages to the numbers saved in the contact list by the parents
Who can access the KIDSOCLOCK mobile app?
Only the parents can have access to the KIDSOCLOCK mobile app.
How can i download the KIDSOCLOCK GL20 mobile app?
You can download the app from app store
IOS : KIdsoclock
How can i download the KIDSOCLOCK V1 smartwatch mobile app?
You can go to google playstore or apple store and install app
What material is the KIDSOCLOCK smartwatch made of?
The KIDSOCLOCK watch is made from non-toxic silicone, which is harmless to the child and complies with the latest industry standards.
Is KIDSOCLOCK mobile app free?
Yes our mobile app is totally free.
Is KIDSOCLOCK smartwatch waterproof?
Our KIDSOCLOCK smart watch has ip65 water proof technology. Your child can carry out daily activities like washing hands with anything to worry about.
How can i track my child's location?
You can track your child's location through GPS on the map in our mobile app.
Who can check the GPS location of the KIDSOCLOCK smartwatch?
Only parents who have access to the app can track the GPS location of the child.
Does the KIDSOCLOCK smartwatch have the ‘Listen In’ feature where I can automatically answer a call so I can hear the surrounding noise of where my child is?
Yes you can remotely monitor your child through our KIDSOCLOCK smart watch and also take photos.
Can i monitor more than one watch through the same mobile app?
Yes you can monitor more than one watch in the same mobile app.
Where is my KIDSOCLOCK smartwatch dispatched from?
KIDSOCLOCK smartwatch is dispatched from Melbourne.
How do i track my order?
After we have received your payment we will ship your order and provide you with a tracking number.
Which countries do you deliver to?
We deliver to Australia and New Zealand.
Is it safe to order online on KIDSOCLOCK website?
It is 100% secure to shop online at KIDSOCLOCK online store. Our website is secured by the encryption SSL Certificate .This means that any data you enter into our website, including your name, address, phone number and credit card details are encrypted so that nobody can gain access to that data. We use paypal as our payment method which is 100% secure
I am getting sim card error?
Please make sure you have inserted the sim properly. After inserting the sim in the slot insert it in with plastic small black spatula in the box ,it should make a click sound. Then go to settings and restart the watch
You must restart the watch
The app is showing device is offline?
Please make sure you have turned the Night saving mode off as suggested in the setup instructions and set up the correct time zone.